Good End 2021: Profeco reported fewer abuses in this year’s edition

Profeco reported fewer abuses in this year's edition (Photo: Reuters / Edgard Garrido)
Profeco reported fewer abuses in this year’s edition (Photo: Reuters / Edgard Garrido)

According to preliminary figures from the Federal Consumer Prosecutor’s Office (Profeco), this year a 93% participation in the Good End, a program of offers dedicated to encouraging the consumption of goods and services in the country.

“The good end it is progressing quite well in this eleventh version. There has been a substantial growth, we can measure it in different factors. Last year, in 2020, we had round numbers 77 thousand inquiries to Who’s Who in prices, which this time has risen to 182 thousand inquiries. It means that people are using this instrument more before going out to buy and that consequently there has been more movement in the market ”, the head of the federal agency announced in a morning press conference, Ricardo Sheffield.

On the other hand, he reported that this 2021, complaints about misleading offers or other factors have decreased, well of the 1,056 reported last year, this has been accounted for only 472.

Ricardo Sheffield reported that in 2021, complaints about misleading offers or other factors have decreased (Photo: Moisés Pablo / Cuartoscuro)
Ricardo Sheffield reported that in 2021, complaints about misleading offers or other factors have decreased (Photo: Moisés Pablo / Cuartoscuro)

Although the owner of Profeco referred it in a wrong way, in the supporting slides it is indicated that this Good End there were more complaints in the purchase of flights (10%) and groceries.

Regarding complaints, Walmart lowered its incidence from 49 to 35%; Soriana also registered a decrease of 6 to 8 percent. In addition to this, it was reported that Office Depot is not reconciling consumer claims. For its part, Liverpool and Coppel have 100% attention and resolution of complaints. “Consumers leave there happy, if they have a problem they are solving it 100 percent.”

The owner of Profeco commented that Chedraui ranks as the “King of fake offers”, on the other hand, he commented that SEARS has offered significant discounts to Buen Fin participants.

Another aspect to highlight of this year’s edition is that a 51% growth in e-commerce. In addition, the average expenditure per family is 7 thousand pesos.

Regarding complaints, Walmart lowered its incidence from 49 to 35%; Soriana also registered a decrease of 6 to 8 percent (Photo: Reuters / Edgard Garrido)
Regarding complaints, Walmart lowered its incidence from 49 to 35%; Soriana also registered a decrease of 6 to 8 percent (Photo: Reuters / Edgard Garrido)

Finally, Ricardo Sheffield indicated that Mexicans they are not spending more than they have, since your spending comes mostly from your savings.

Given the risk that buying online represents for consumers, Profeco warned about the possible fraud that consumers may be victims of during this discount season and emphasized those buying and selling processes carried out through social networks: it has detected that, once consumers have made the payment for their product through the different means available, providers stop responding, block their accounts and even delete commercial profiles.

In this sense, the federal agency is constantly monitoring the pages and users who have been reported through social networks in order to verify supplier compliance. In addition, it is currently working in coordination with the Cyber ​​Police to be notified and, in any case, eliminate the websites or accounts that incur fraud.

For this reason, it issued a list of requirements with which web pages must comply to guarantee security.

1. Commercial name or person who commercializes

2. Physical address in national territory

3. Telephone and other contact information

4. Description and characteristics of the goods, products or services that it commercializes

5. Terms and conditions

6. Means of contact for complaints or clarifications

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Good End 2021: Profeco reported fewer abuses in this year’s edition